We all spend money. But what if we don’t get what we pay for? Or we’re charged for something we didn’t want?
Pennies and we’ll probably shrug it off; more and we might want to do something about it. And that can mean making a case in writing…
At OnPoint we know how to appeal assertively (without offence, but with results) and we’ve helped disgruntled consumers recoup significant losses, including:-
- Waived penalties
- Corrective surgery; originally contested and then undertaken privately without charge.
Not something you’ve bought, but something that’s happened?
From phrasing a response in writing to scripting what to say in person, we can help. For example:-
- Communicating the unexpected content of a Will, sensitively, to extended family.
- Scripting assertive presentation of a patient’s case, to a medical board.
Get in touch. We don’t charge for preliminary chats, carried out in complete confidence. And our rates are geared to the needs of private households.
“After lens-exchange surgery at a private eye clinic went wrong for me, I had real difficulty getting the procedure reversed without additional cost. Even when consultation with another specialist showed that the original procedure was ill-advised, given my optical history. Kathy expressed these concerns professionally and assertively, in a letter to the clinic’s CEO, who then agreed to finance the reverse procedure. This was a huge relief, as I couldn’t have paid for it all over again (and Kathy’s fee was a drop in the ocean, by comparison). I’m really grateful to her.” Genny Horfield, East Moseley
On time, on budget, OnPoint